Dichroic Reflections

"Grr!" said the Manager

Well, NOW I am pissed off. Not only did I just spend half of my precious Saturday taking an exam that I don't care about for any reason but work (so why do they always schedule those on weekends? If I only need it for work, is it not a legitimate use of work time?) but I just found out I got one question wrong. I CHANGED it from the correct answer to a wrong one. I changed it BECAUSE I looked it up and my study guide turned out to be even suckier than I thought it was. I knew it sucked because of not having much of the info I needed, but I didn't know until I got home and did a quick websearch that it also had info that's flat-out wrong.

Grrr.

If anyone cares, the exam was for Certified Quality Manager, it's given and schedule by ASQ, the Aerican Society for Quallity, and the study guide is the CQM Primer from the Quality Council of Indiana. In the spirit of full disclosure I should note that the primer is for the pervious version of the exam (between last time it was administererd and now, they changed the exam from Certified Quality Manager to Certified Quality Manager / Operational Excellence. However, this mistake was in an area that hasn't changed. It was about one of Dr. Deming's principles, in fact, and those hadn't changed since he died over a decade ago.