Consumer complaint ahead: Fucking Handspring
still has my cool new Treo organizer/mobile phone listed as "awaiting shipment" --
since the 23rd. Now, I know Christmas was in there, but the other days were
workdays, especially for the automated warehousing robots I'm guessing they use. I
ordered on the 23rd, the phone plan was approved the same day, and the thing was
moved to the warehouse to await shipment, according to their tracking page.
I finally called to see what the deal was, and the customer care rep
said, "Oh, we're having a delay on the Treo 180, and they won't ship until the
31st." WHAT?? I asked, "And when were they planning to notify me of this? It's not
on the shipping page or in any of the three emails I got from you about the
purchase." (Note: Thank-you-for-ordering, order confirmation, plan approved).
She claimed it was on the web page when I ordered but I didn't see
it -- the info about the product and the service plans and special offers for it
were sort of haphazardly scattered over several pages, and several of them still
claimed express shipping was free, an offer which had expired the day before. I
suggested that perhaps the pages hadn't been updated at that point, and she said,
"Well, it's possible."
She did credit me for the express shipping
since obviously this is far from express service, but I'm still irked. I wanted to
play with my new toy before going back to work. This thing better be wicked cool
when I get it, because right now I'm still pissed.