What did the people in the dentist's office say when I told them of their mistake? All together now, "That's why you need an appointment!"
Or maybe that's why items for individuals should be labeled with their names? It makes me wonder whether, if I'd actually had an appointment, it would have consisted iof them shoving random trays in my mouth until they found the one that fit. At least this person did apologize for my 'having been given the wrong information'
I feel compelled to mention this is the Southwest Dental Group, in the East Valley of the Greater Phoenix area, specifically their branch at Dobson and Chandler.
I've been teaching all morning and will go for about another two hours this afternoon. I'm feeling much less wiped than yesterday when I conducted a quickie refresher training in two hours, even though for that one I was sitting down in a conference room, whereas this time I'm standing and moving around a class room. It's just amazing how much difference the attitude of the students makes. Yesterday's weren't even hostile or especially hard to deal with. It's just that the purpose of this class, as I tell them, is to figure out how to apply my techniques to their work, so it needs to be a partnership. Yesterday they weren't getting their shoulders behind it and helping me to push.
Posted by dichroic at May 19, 2004 12:52 PM